Proactive claims, 
no assessors, no delays, no excess and no hassle.

An attribute of a Redicova policy is that it provides very broad cover. As a result you may use the money for any cyclone related expenses or losses.

• For households and renters, the funds may be used to cover additional personal and lifestyle costs resulting from a severe tropical cyclone. This may include the need to undertake emergency repairs (i.e. security, weatherproofing, cleanup), childcare, elder care, pet care, compensate for loss of income, travel costs, accommodation costs, wellbeing support, replacing broken items, and the costs of technical and professional advice.
• For businesses, the funds can be used to support your balance sheet during a crisis which is usually when you are short of cash. The policy can be used as an affordable excess deductible buy down (that attaches to first loss) and/or the policy can be used as a flexible option to support business continuity. Business owners can use funds for any purpose to support their business and their employees to recover from a severe tropical cyclone. For example funds may be used to cover property damage, loss of income, increased costs of working (i.e. increased costs due to contract re-negotiations with suppliers and customers, or increased cost of utilities and services, or the costs of staff re-allocation to cyclone recovery duties), damage to supply chains, and a whole range of incidental costs such as relocation expenses, retention of temporary office space, purchasing new equipment, and supporting the wellbeing of your employees.
• For farmers, the funds can be used to cover uninsured crops and property over and beyond any of the above mentioned losses.

The only things not covered are losses already paid by other insurance if you have it. Oh, and cyclones caused by nuclear explosions, cyber attacks, wars and terrorist attacks. (Seriously.) Other than that, you're the one who will best know your needs—the payment is yours to spend as you need to recover.

Full payment is made when Very Destructive Winds caused by a Severe Tropical Cyclone which are recorded and published by the BoM as having reached maximum mean surface winds of no less than 118 km/h near the centre of the cyclone and maximum wind gusts over land of no less than 165 km/h.

In common terminology, this is equivalent to a category 3, 4, or 5 severe tropical cyclone.

We rely on 3rd part data provided by BoM. It’s objective. It’s transparent. And it allows us to make the payout process as simple and fair as possible.

It’s objective. It’s transparent. And it allows us to make the payout process as simple and fair as possible.

We disseminate Bureau of Meteorology (BoM) geospatial data issued and captured during severe tropical cyclones. This information is what underpins the Operational Track Maps broadcast by BoM during a storm.

Your eligibility to receive payment is determined by the wind intensity at your insured address, as measured by BoM’s network of satellites and ground based automatic weather stations.

Specifically, when winds reach Very Destructive Wind force in your neighbourhood, you’re eligible to receive payment.

Full payment is made when Very Destructive Winds caused by a Severe Tropical Cyclone which are recorded and published by the BoM as having reached maximum mean surface winds of no less than 118 km/h near the centre of the cyclone and maximum wind gusts over land of no less than 165 km/h.

Our policy also pays a percentage payment if you are located outside this Very Destructive Wind Zone but within the 5km areas immediately surrounding it. We call this Buffer Zone Winds.

We rely on 3rd part data provided by BoM. It’s objective. It’s transparent. And it allows us to make the payout process as simple and fair as possible.

100% payment is made when Very Destructive Winds caused by a Tropical Cyclone which are recorded and published by the BoM as having reached maximum mean surface winds of no less than 118 km/h near the centre of the cyclone and maximum wind gusts over land of no less than 165 km/h.

Our policy also pays a 30% payment if you are located outside this Very Destructive Wind Zone but within the 5km areas immediately surrounding it. We call this Buffer Zone Winds.

These are the systems that kill communities.
The blow table outlines the general impact of cyclones on communities.

All BoM declared and recorded Severe Tropical Cyclone (category 3 or above) would have been paid.
Notable recent examples which made landfall causing widespread damage include:

No. When you are eligible for payment and respond affirmatively to our electronic Attestation process that, to the best of your knowledge and belief you expect your loss and additional expenses to be at least the value of our payment to you, then we authorise the payment.

We do suggest that you keep any relevant receipts as evidence that funds were spent on your cyclone recovery for tax purposes.

Cyclones big enough to trigger payments will also be big enough to cause all sorts of unanticipated expenses, some of which won't become apparent until much later.
The policy (and the cover amount) has not been designed to insure people against all losses they may suffer due to a sever tropical cyclone. Based on our statistical analysis and modelling, we believe a payment amount will typically be a fraction of what most people will need.

Your traditional indemnity insurance policies are designed to cover significant loss, but Redicova is different. The Redicova insurance product is designed to support your financial resilience by assisting you with immediate cash flow for those expenses which you are unable to recover from other insurance policies.
A Redicova cash payment following an insured cyclone event is paid in days and helps with any immediate financial losses or additional expenses that you may have as you start your journey towards recovery.
A Redicova policy does not replace or duplicate the cover provided by other policies, but rather can be a useful complement to traditional insurance because it pays quickly, has no excess or deductible, and covers any extra expense, not just property damage.

You can also provide your Attestation response by calling us (1300 733 426); emailing us (claims@redicova.com.au); by logging into your account on the internet.

Redicova is committed to complying with the General Insurance Code of Practice as published by the Insurance Council of Australia. This means we will:

provide insurance contracts which are understandable and show the legal rights and obligations of both us and you;
explain the meaning of legal or technical words or phrases;
explain the special meanings of words or phrases as they apply in the policy;
manage claims quickly, fairly and transparently;
clearly explain the reason(s) why a claim has been declined; and provide you with a written summary of our complaints procedure as soon as disputes arise and advise you how to lodge a complaint and tell you about the Insurance and Financial Services Ombudsman Scheme.
You can access a copy of the code here.